David Dyke
Chief Product Officer at Relatient, the event sponsor. His official biography describes product, research and commercial experience across patient access and healthcare information management.
Webinar · Online
The Access Paradox: Why More Tools Aren't Solving Your Scheduling Problem
Hosted byMedical Group Management Association
Sponsored by Relatient
Host’s schedule
1 to 2 p.m. Eastern (EST) · noon–1 p.m. Central (CST)
Registration & access
Free · MGMA account and registration required · sponsor receives contact details except phone numbers
At the host
Opens the host’s website. No Hour Well Spent login needed.
Checked against the host’s page · October 21, 2026
About the date reminder
An all-day reminder only. It does not reserve a place or save a confirmed event time.
For admissions and operations teams standardizing appointment rules, provider availability and handoffs between phone and online booking. A medical-practice survey and dermatology operations case offer process questions to adapt to behavioral-health intake. Relatient sponsors and presents; this is general patient-access education, not behavioral-health outcomes evidence.
Skip it if you need addiction-specific screening, level-of-care assessment, payer authorization instruction or an independent software comparison. Survey figures are host/sponsor claims, not evidence that a tool will improve your results.
About the speakers
A scheduling-software product perspective alongside a practice operations perspective. The case is dermatology; apply its process questions to behavioral-health intake without treating the survey or case as proof of treatment outcomes. Relatient sponsors the session.
Hillary Diegelman
Director of Operations at Western New York Dermatology. Her official biography describes a progression from reception to practice leadership, with patient coordination and team operations experience.
Speaker sources checked October 21, 2026.
Credit and recording
Credit has not been checked.
Attendance and license conditions
MGMA currently lists estimated 1.0 ACMPE, ACHE, CPE, SHRM PDC and generic CEU credit; types and totals may change on or before presentation day. Live attendance and evaluation are required; ACHE/CPE/PDC are live-only. Check MGMA for final credential-specific eligibility. No clinical-license CE or recording credit is established by this review.
Recording access
Recording availability is unconfirmed. MGMA promises a future recording. Actual playback, delivery date, account entitlement, access window and recording credit are unconfirmed; this is not a currently available replay.
Credit and recording reviewed October 21, 2026. Sources: MGMA official event, fee, speakers and credit/replay terms, MGMA linked learning portal course, MGMA live component and actual registration gate.
Checked against the host's page on October 21, 2026. www.mgma.com
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