Robyn Walsh
Leads patient financial services at Memorial Sloan Kettering, including registration, authorization, financial navigation, admissions and billing.
Hosted byNAHAM
Optimizing Innovation, One Project at a Time
Webinar · Online · Host registration may be required · Thursday, October 29, 2026 · Credit eligibility
noon–1 p.m. Eastern (EDT)
Free for NAHAM members · $30 nonmember · account and host registration required
No Hour Well Spent login needed. Complete registration on the linked registration page. Host account, membership or fees may apply; see the access details below.
The calendar download is an all-day reminder, not registration or a confirmed event time.
Checked against the host’s page on October 12, 2026.
For IT, operations and billing leaders redesigning EHR workflows together. The case study covers financial assistance, authorization and single-case agreements using LEAN methods. Its oncology and transplant context is general healthcare; assess what transfers to your behavioral-health program.
Skip it if you need a behavioral-health EHR product comparison, hands-on configuration or clinical CE.
HWS editorial illustrationAbout the speakers
The speakers pair patient-financial-services leadership with EHR and process-improvement consulting. Their examples come from general healthcare.
Emily Vlietstra
Impact Advisors associate director with a background in patient access, LEAN improvement and EHR implementation.
Earlier talks and work
- Conference-program interview · March 2026Optimizing Innovation, One Project at a Time (opens in a new tab)
NAHAM’s conference preview lists this topic and both speakers. The October webinar may revisit that material; this link is an interview, not a recording.
Speaker sources checked October 13, 2026.
Credit and recording
The host lists the following credit approvals.
Attendance and license conditions
One NAHAM-approved professional contact hour, not clinical CE. Live attendance and all event components, including the event survey and certificate, are required.
Recording access
Recording availability is unconfirmed. Recording access is unconfirmed for this event. NAHAM separately sells recordings for eligible nonsponsored webinars; the live fee does not establish replay inclusion.
Credit and recording reviewed October 12, 2026. Sources: NAHAM event Overview, Contents and rate menu, NAHAM recording and account policy.
Checked against the host's page on October 12, 2026. learn.naham.org
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